Frequently Asked Questions
Where do you deliver and what is the delivery fee?We deliver to a 60 mile radius of our kitchen to the greater Houston area and beyond. This is automatically mapped when you enter your delivery zip code into our delivery app. The cost is a flat fee of $13!
When do I need to put my order in?All orders need to be put in by 2pm the day prior to pickup or delivery.
What if I have a food allergy?We cannot modify ingredients in our meals, but can omit a meal item from a meal plan if left in the notes section of your order. We are able to substitute for a meal of equal value within the same meal plan.
Can I get a referral discount?We do not have any referral discounts at this time, but we do offer 10-15% off on our 6 or 8 week package plans!
Can I give my plastic containers back or can I give you my own glass containers?We ask that you recycle the containers on your own. We are unable to take back used containers or package in customer's glass containers, due to health codes issues and quality assurance.
What if I have other questions?We are happy to help! The easiest way to reach us is by text or call to 832-786-9569 or email us at firstname.lastname@example.org
My order was incorrect or there are missing items. What do I do?We do our best as a small business to minimize errors in order packing, but we are only human and mistakes do happen from time to time! Please contact us within 24 hours of your delivery, so we can fix your issue!
I won't make the pick up time that I chose. Can I get delivery instead?If you contact us before 2pm on the date of your pick up, we may be able to send your order out for delivery and invoice you the $13 delivery fee. The fee needs to be paid prior to your meals leaving our kitchen. If payment is not received before delivery, you can make arrangements to pick up your order at our kitchen the next business day.
Can I change my delivery date?We are happy to change your delivery date, as long as the order has not left our kitchen for delivery. Just contact us!
Can I replace breakfast meals with other meals?You can replace meals only with items within that course (lunch with lunch, dinner with dinner, etc.)